About Us


Online Rewards is a technology and marketing services agency that builds private label incentive and loyalty programs for corporate and government clients in the United States and globally.

Since its formation in 2002, Online Rewards has designed, developed and supported customized employee incentive and loyalty marketing programs across a variety of industries and applications covering Human Resources, Business-to-Business and Business-to-Consumer programs.

With offices in Dallas, TX and Cincinnati, OH, the Online Rewards project teams are responsible for developing program solutions for some of the most recognized companies and brands in the world. Ranked by Inc. Magazine for 7 successive years amongst the fastest growing US Companies, Online Rewards is a committed and dedicated partner whose primary objective is to help clients achieve their goals through powerful incentive and loyalty programs.

With powerful and unique capabilities, Online Rewards deploys innovative and award-winning incentive programs for hundreds of clients, setting the industry standard for creativity while delivering award-winning results.

From simple employee recognition programs to complex, enterprise motivation systems, Online Rewards offers an intuitive, sophisticated and diverse range of solutions that are uniquely tailored to each client’s needs.

By leveraging expertise and experience and applying world-class technology, clients know their program will be created to achieve their goals and drive results in a cost-efficient manner.

Founders


The Company founders are all active members of the senior management team and continue to dedicate themselves to helping drive client program success and in so doing, help drive the continued growth of the business.

Michael Levy

CEO

As CEO of Online Rewards, Michael has been personally involved in the program design for over 400 US and International reward programs for organizations including Fortune 500 Global Companies and the US Government.

With a background in program design, financial management, ROI, and client relations, Michael has successfully steered the Online Rewards team to pioneer groundbreaking and innovative ideas both in technology and in incentive design.

Marc Slagle

CIO

Marc is responsible for creating the Online Rewards platform, including system design, ongoing development, key client implementations and ongoing platform maintenance.

Prior to co-founding Online Rewards, Marc worked with both the USAF and IBM Consulting Services. While working for the USAF during the Clinton Administration, Marc received the Air Force Achievement Medal from the Secretary of Defense for his work on weather mapping technology.

John Knodel

Director of Client Services

John is responsible for ensuring client program success, managing all client services and related support functions. John has built a team of dedicated client service managers responsible for servicing and supporting each client’s program.

With extensive experience in business ownership, web site design, development, strategy, implementation and web application management, John oversees all client support and program oversight.

Careers

Join our team!



Online Rewards is a rapidly growing Cincinnati company specializing in the development of incentive and loyalty programs for Fortune 1000 companies. We have been listed in Inc. Magazine's fastest-growing companies yearly since 2008.

We pride ourselves in the quality of our software and the expertise of our development team. We have a creative, technology-centric workplace focused on delivering the highest-quality solutions to our clients.

Work in a casual, fast-paced, and fun work environment where coffee is poured each morning from our on-site espresso machine.

Customer Service Representative


We are seeking a Customer Service Representative to serve as a first point of contact for our day-to-day support of order issues. Preferred experience in customer related work with demonstrated understanding of, and ability to, represent the Company professionally as the first point of contact with customers. You will work in a fast paced environment, be a team player who is detail oriented, dependable and adaptable, with excellent computer skills including a good working knowledge of Microsoft applications and the Internet. Multilingual skills are a plus.
Responsibilities of the Customer Service Representative include:

  • Manage multiple tickets with varying issues, routing issues to correct departments.
  • Support an outstanding “customer experience” to customers requesting status of their order.
  • Follow-up on specific issues with suppliers to close customer issues in a timely manner.
  • Work closely with internal team members to support order turn-around efficiency.
You will have demonstrated ability to work in a fast-paced environment and display professional verbal and written communication skills. You must be a team player who is detail oriented, dependable and adaptable, with excellent computer skills including a good working knowledge of Microsoft applications and the Internet. Multilingual skills are a plus.

Send Resume!

Web Designer/UX Specialist


Are you passionate about marketing and design? We are seeking a Web Designer/UX Specialist to work with cross-functional teams to plan, prioritize, and deliver a cohesive user experience through innovative and interactive visual design. Candidates must produce wireframes, full mockups including user interface elements (iconography, transitions, animations) and final assets. The UX Specialist will participate and engage in design reviews and critiques and provide documentation related to styling and branding. They will also conduct usability and software testing.

Responsibilies of the Web Designer will include:

  • Site Design UI Conceptualizing (pulling colors, logos, designing a grid, choosing a web font, etc.) with an emphasis on usability and marketing
  • Creating printable PDF Certificates
  • Designing web badges/icons/logos
  • Page mockups/wireframes
  • Images for banner/header, etc.
  • Promotion graphics
  • Conducting site design reviews during the Quality Assurance process
Candidates must have the following skills/knowledge/experience:
  • Understanding of user centered design processes and methodologies.
  • Extensive experience using the Adobe Creative Suite and Microsoft Office products (but don't worry -- we are an Apple-friendly office).
  • Solid understanding of interactive web technologies [HTML 5, CSS 3], industry trends and experience designing applications leveraging these trends.
  • Strong communication skills, oral and written; able to engender trust and respect of peers and stakeholders.
  • Capable of juggling a number of priorities and delivering results in a high pressure, dynamic environment.
  • Candidates must be located in the Cincinnati area.

Send Resume!

Supplier Relationship Manager


We are seeking a qualified candidate to manage supplier relationships, analyze trends, and create/build new supplier relationships.

Major Responsibilities:

  • Identify, source and onboard new suppliers. Managing the process from recommendation, technical onboarding, business terms setup and documentation of ongoing support requirements.
  • Locate new supplier options in international markets for client program expansion.
  • Monitor supplier performance; identify key performance tracking metrics, monitor suppliers against performance metrics, works with suppliers and internal Online Rewards IT resources to improve supplier capabilities and automation.
  • Develop instructional supplier materials to be used for onboarding new International product suppliers.
  • Work with Gift Card fulfillment team in Dallas office on selection of Gift Cards for inclusion/ exclusion in program catalogs to meet client and Company profitability objectives.
  • Reporting tools. Work with IT and Finance Department to develop a reporting service that provides insight on monthly redemptions by client program, including reward redemption profitability.
Skills/Qualifications:
  • Proficiency with Microsoft Office Suite including Excel and PowerPoint required.
  • Organized, detailed oriented
  • Technical writing skills
  • Ability to work within Company policy and procedures
  • Customer-first attitude
  • Excellent written and verbal communication skills
  • Attention to detail
  • Professionalism
  • Desire to support and contribute to a team

Send Resume!

Client Service Account Manager


We are seeking a Client Services Account Manager to serve as a first point of contact for our day-to-day service delivery on assigned clients. As a Client Services Representative, you will establish and maintain strong client relationships. With minimal guidance from your manager, you will determine the proper escalation path of all client matters and issues to ensure an outstanding client experience. You will possess an awareness of Online Rewards' full suite of services, having the ability to comprehensively train clients on the use of each type of service. Working independently, you will maintain current day-to-day service deliverables, while assessing client needs for upsell opportunities.

Additional responsibilities of the Client Services Account Manager include:
  • Delivering an outstanding “client experience" to both new and existing clients.
  • Interacting with clients to develop and execute strategies and initiatives to meet client’s business objectives.
  • Continually grow existing client relationships by offering clients value-added solutions that meet their business needs.
  • Ensure seamless integration and implementation of client programs.
  • Manage multiple priorities and activities for clients while effectively working directly with delivery teams to ensure a positive client experience.

As our ideal candidate, you possess a bachelor's degree or equivalent (i.e. high school education + 2 years' applicable experience). You have two or more years of customer-related work experience with demonstrated ability to represent us professionally as the first point of contact with clients in a fast-paced environment, including professional verbal and written communication skills. You are a team player who is detail-oriented, dependable and adaptable, and you must have excellent computer skills, including familiarity with Microsoft applications and the Internet.

Send Resume!

Perl Developer


We are seeking a full time Perl Developer to help improve and maintain our backend systems. You must be proficient in Perl, familiar with SQL (MySQL preferred), comfortable on the command line in an OSX / Linux environment, and have excellent communication and interpersonal skills.

Send Resume!

Contact

Stop by before 10 am at our Cincinnati office and we'll treat you to one of the finest espressos around.


I would like to receive updates on service offerings, industry news, events and best practices from Online Rewards.


Cincinnati

Operations




441 Vine Street
Suite 501
Cincinnati, OH 45202
ph (888) 826-0783
fx (214) 242-4448

Dallas

Corporate





3102 Maple Ave
Suite 450
Dallas, TX 75201
ph (888) 826-0783
fx (214) 242-4448

Take a Tour


Interested in seeing how Online Rewards has helped clients create award winning incentive and loyalty marketing programs?




A brief tour with one of our Program Design Consultants will demonstrate how our unique approach helps clients achieve their incentive and loyalty marketing program goals.

 I would like to receive updates on service offerings, industry news, events and best practices from Online Rewards.