Customer Service
We believe that simply offering the best incentive and loyalty marketing programs alone does not breed success. It's delivering these in conjunction with world-class customer service that makes Online Rewards' programs truly extraordinary.
By offering best-in-class customer service and support services, we can ensure each client program runs seamlessly while ensuring program participants are happy and engaged.
With satisfaction ratings exceeding 98% based on surveys completed, our customer service department is committed to exceeding expectations.
By offering best-in-class customer service and support services, we can ensure each client program runs seamlessly while ensuring program participants are happy and engaged.
With satisfaction ratings exceeding 98% based on surveys completed, our customer service department is committed to exceeding expectations.
Program support options include:
Online Rewards delivers fast and friendly toll-free in-house customer service and 24/7 email support, making it easy for participants to contact Online Rewards to respond to program questions, catalog questions and resolve fulfillment issues.
We treat our client's program participants as if they were out customers and are dedicated to providing outstanding program experiences.
- Toll-Free Phone Support - business hours
- Extended phone support
- Email and chat support – business hours
- Extended hours email and chat support
- Multi-lingual language support
Online Rewards delivers fast and friendly toll-free in-house customer service and 24/7 email support, making it easy for participants to contact Online Rewards to respond to program questions, catalog questions and resolve fulfillment issues.
We treat our client's program participants as if they were out customers and are dedicated to providing outstanding program experiences.