Research and Analysis
Once a rewards program becomes a part of the corporate culture or business strategy, Online Rewards can provide consultative research and analytical services to determine the impact of the program's contribution to your organization's goals and objectives.
Online Rewards carefully considers each client's goals to reach a "big picture" viewpoint. Our experts possess the valuable skills, years of industry experience and expert knowledge, to bring deliverable results and recommendations to our clients.
From employee engagement measurements, to multidimensional loyalty representation to untapped customer market share, Online Rewards provides the insight and solutions to drive results and improve the bottom line.
Online Rewards carefully considers each client's goals to reach a "big picture" viewpoint. Our experts possess the valuable skills, years of industry experience and expert knowledge, to bring deliverable results and recommendations to our clients.
From employee engagement measurements, to multidimensional loyalty representation to untapped customer market share, Online Rewards provides the insight and solutions to drive results and improve the bottom line.
Through careful program analysis, Online Rewards measures variables including:
- Program participation levels
- Frequency of participation
- Reward catalog redemption frequency
- Specific types of items redeemed from rewards catalogs
- Overall impact of rewards program to client goals and objectives
- Test groups versus control group scenario analysis
- Online or other survey services to measure qualitative participant feedback regarding program functionality