Customer Support

Program Services


Online Rewards is an industry leader in the design, development and operation of incentive and loyalty reward programs. Our unique approach is based on creating meaningful and engaging experiences that drive positive outcomes. As a specialized technology and marketing service company, we deliver a number of core services to help our clients achieve their reward program goals.

Program Strategy


Core to our service offering is the ability to develop strategies for incentive and loyalty marketing programs that positively impact behaviors and drive business outcomes. We take pride in our unique ability to understand behavior change. We methodically and creatively apply incentive design to help address our clients’ business needs. Our clients’ programs are designed to be meaningful, engaging, rewarding, and results-oriented.


Research & Analysis


At Online Rewards, our Program Design Consultants take a structured approach to building programs by motivating behavior change. We combine the knowledge and expertise gained from building hundreds of private-label reward programs to inform future success. We analyze each client’s specific objectives to then propose reward program options that lead to sustainable outcomes.

Creative Services - Digital Design


Each client’s program is created to engage and excite while adhering to any required brand standards. Online Rewards provides a combination of creative services relating to digital design, user interface, communication materials and related program content elements. We help drive the success of each client program while reinforcing each client’s brand and cultural identity.


Technology Services


Online Rewards built its own technology platform specifically for creating private label incentive and loyalty marketing programs. Our highly scalable Incentive Management Platform allows each of our clients to cost effectively build unique and customized incentive and loyalty marketing programs. Leveraging the Online Rewards platform, clients are given the flexibility and creativity to innovate and excel without constraints.


Back Office


Online Rewards provides a comprehensive array of data processing services. These include a combination of data exchange processes, business intelligence, program business logic, comprehensive reporting services and data management to meet the needs of our client’s programs.


Program Marketing & Communications


Each rewards program encompasses a combination of marketing and communication elements designed to excite, engage and motivate. Online Rewards provides a combination of marketing and communication services including content creation, production and distribution across all print and electronic formats.


Catalog Development & Rewards Fulfillment


Online Rewards provides one of the most comprehensive catalog and rewards fulfillment services. We provide clients with a limitless array of reward redemption options (Gift Cards, Debit Cards, Merchandise, Travel) with cost savings realized through superior sourcing, volume pricing and streamlined order fulfillment processes.


Customer Service


Online Rewards provides comprehensive phone, email and web form program support via our US based call center. Our client’s program participants can reach Online Rewards service and support department with program questions, catalog questions, and fulfillment matters. Surveys show customer satisfaction levels above 98%.


Contact

Stop by before 10 am at our Cincinnati office and we'll treat you to one of the finest espressos around.


Please use the Contact Form to contact us with any non-support or non-program sales related issues. We typically try to respond by email first, then by phone.

Dallas

General sales or licensee information



3102 Maple Ave
Suite 450
Dallas, TX 75201
ph (888) 826-0783
fx (214) 242-4448

Cincinnati

Program support, maintenance & customization



441 Vine Street
Suite 501
Cincinnati, OH 45202
ph (888) 826-0783
fx (214) 242-4448

Take a Tour


Interested in seeing how Online Rewards has helped clients create award winning incentive and loyalty marketing programs?




A brief tour with one of our Program Design Consultants will demonstrate how our unique approach helps clients achieve their incentive and loyalty marketing program goals.