Customer Support Specialist

Online Rewards is a rapidly growing Cincinnati company specializing in the development of incentive and loyalty programs for Fortune 1000 companies. We have been listed in Inc. Magazine’s fastest-growing companies yearly since 2008.

We are seeking a Customer Support Specialist who will be responsible for assisting the Online Rewards program end user with program support issues.

Day to day responsibilities

  • Managing multiple tickets with varying issues, routing issues to correct department.
  • Answering support tickets within company SLA.
  • Answering customer calls and/or routing them to the correct department for resolution.
  • Supporting an outstanding “customer experience” to both internal and external customers.
  • Following up on specific issues to resolve customer issues in a timely manner.
  • Assisting the Customer Support Team in resolving any urgent issues that might arise.

Additional projects or responsibilities may be assigned to you according to the needs of the Company and its clients throughout your employment. Such projects and responsibilities will be communicated to you in writing to the extent they impact the phase deliverables outlined above and corresponding wage increases outlined in the remuneration section below. A consensus is required between yourself and management before changes to phase deliverables can take effect.

Benefits include:

  • Medical, Dental, Vision and Life Insurance, Paid Time Off, and matching 401K
  • Coffee is poured each morning from our on-site espresso machine!
  • A prime location at the heart of downtown Cincinnati!
  • Casual, fast-paced, & fun work environment!

Job Type: Full-time

To apply, send us your resume and cover letter.

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