Careers with Online Rewards

Join Our Team!



Online Rewards is a rapidly growing Cincinnati company specializing in the development of incentive and loyalty programs for Fortune 1000 companies. We have been listed in Inc. Magazine's fastest-growing companies yearly since 2008.

We pride ourselves in the quality of our software and the expertise of our development team. We have a creative, technology-centric workplace focused on delivering the highest-quality solutions to our clients.

Work in a casual, fast-paced, and fun work environment where coffee is poured each morning from our on-site espresso machine.

Ruby Developer


We are seeking full time Ruby Developers for our backend systems. You must be proficient in Ruby, familiar with SQL (MySQL preferred), comfortable on the command line in an OSX / Linux environment, and have excellent communication and interpersonal skills. As a Ruby Developer, you will immediately work on exciting client projects in a creative environment.

Send Resume!


Customer Service Representative


We are seeking a Customer Service Representative to serve as a first point of contact for our day-to-day support of order issues. Preferred experience in customer related work with demonstrated understanding of, and ability to, represent the Company professionally as the first point of contact with customers. You will work in a fast paced environment, be a team player who is detail oriented, dependable and adaptable, with excellent computer skills including a good working knowledge of Microsoft applications and the Internet. Multilingual skills are a plus.
Responsibilities of the Customer Service Representative include:

  • Manage multiple tickets with varying issues, routing issues to correct departments.
  • Support an outstanding “customer experience” to customers requesting status of their order.
  • Follow-up on specific issues with suppliers to close customer issues in a timely manner.
  • Work closely with internal team members to support order turn-around efficiency.
You will have demonstrated ability to work in a fast-paced environment and display professional verbal and written communication skills. You must be a team player who is detail oriented, dependable and adaptable, with excellent computer skills including a good working knowledge of Microsoft applications and the Internet. Multilingual skills are a plus.

Send Resume!


Client Service Account Manager


We are seeking a Client Services Account Manager to serve as a first point of contact for our day-to-day service delivery on assigned clients. As a Client Services Representative, you will establish and maintain strong client relationships. With minimal guidance from your manager, you will determine the proper escalation path of all client matters and issues to ensure an outstanding client experience. You will possess an awareness of Online Rewards' full suite of services, having the ability to comprehensively train clients on the use of each type of service. Working independently, you will maintain current day-to-day service deliverables, while assessing client needs for upsell opportunities.

Additional responsibilities of the Client Services Account Manager include:
  • Delivering an outstanding “client experience" to both new and existing clients.
  • Interacting with clients to develop and execute strategies and initiatives to meet client’s business objectives.
  • Continually grow existing client relationships by offering clients value-added solutions that meet their business needs.
  • Ensure seamless integration and implementation of client programs.
  • Manage multiple priorities and activities for clients while effectively working directly with delivery teams to ensure a positive client experience.

As our ideal candidate, you possess a bachelor's degree or equivalent (i.e. high school education + 2 years' applicable experience). You have two or more years of customer-related work experience with demonstrated ability to represent us professionally as the first point of contact with clients in a fast-paced environment, including professional verbal and written communication skills. You are a team player who is detail-oriented, dependable and adaptable, and you must have excellent computer skills, including familiarity with Microsoft applications and the Internet.

Send Resume!

Contact

Stop by before 10 am at our Cincinnati office and we'll treat you to one of the finest espressos around.


I would like to receive updates on service offerings, industry news, events and best practices from Online Rewards.


Cincinnati

Operations




441 Vine Street
Suite 501
Cincinnati, OH 45202
ph (888) 826-0783
fx (214) 242-4448

Dallas

Corporate





100 North Central Expressway
Suite 1120
Richardson, TX 75080
ph (888) 826-0783
fx (214) 242-4448

Take a Tour


Interested in seeing how Online Rewards has helped clients create award winning incentive and loyalty marketing programs?




A brief tour with one of our Program Design Consultants will demonstrate how our unique approach helps clients achieve their incentive and loyalty marketing program goals.

 I would like to receive updates on service offerings, industry news, events and best practices from Online Rewards.