Tier 1 Support Specialist | OH

Online Rewards is a rapidly growing Cincinnati company specializing in the development of incentive and loyalty programs for Fortune 1000 companies. We have been listed in Inc. Magazine’s fastest-growing companies yearly since 2008.

We are seeking a Support Specialist who will be responsible for assisting the Online Rewards program end-users with program support/customer issues.

Customer Support Duties:

  • Managing multiple tickets with varying issues, routing issues to correct department.
  • Answering support tickets within company SLA.
  • Answering customer calls and/or routing them to the correct department for resolution.
  • Supporting an outstanding “customer experience” to both internal and external customers.
  • Following up on specific issues to resolve customer issues in a timely manner.
  • Resolving any urgent issues that might arise.

Order Support Duties:

  • Support users with Fulfillment and Order questions
  • Research & screen of invalid, lost, and stolen gift card claims
  • Process order cancellations and returns
  • Research and correct shipping errors
  • Activate gift cards
  • Provide Virtual Visa support
  • Provide Supplier Support (Including mediating Lost or Stolen Visa GC Claims)
  • Communicate and manage merchandise and Gift Card ETA’s
  • Work with Catalog/Supplier Management teams to identify order fulfillment or processing issues
  • Collaborate on procedural documentation for newly onboarded products/support procedures


  • Employee-centric culture with flexible remote work
  • Sustainable work pace based on real 40-hour weeks
  • Outstanding Employee Reward & Recognition program
  • Continuing education and professional development opportunities
  • Virtual Team Building and Employee centered activities

Job Type: Full-time

Pay: $35,000.00 – $45,000.00 per year


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Vision insurance


  • Monday to Friday

Supplemental Pay:

  • Bonus pay


  • Associate (Preferred)


  • Customer support: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • Temporarily due to COVID-19



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